Reference

What Governs Your Account With Us

These terms set out how your ug11 account operates — what you agree to when you open one, how we handle your data, and what applies in your region. Access to this platform depends on local law and is available where local law permits.

Jurisdiction-dependent accessAccount terms apply on registrationData handled under applicable lawTouch 'n Go eWallet, Boost, GrabPay coveredContact us to request changes

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ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Security

Your account data is stored and processed under applicable data protection law. We collect only what is necessary to operate your account — identity verification details, transaction records including Touch 'n Go eWallet and DuitNow activity, and login history. We do not sell your personal data to third parties. You have the right to request access to your data, ask for corrections, or request deletion subject to our legal retention obligations. Retention periods vary by data type and local regulatory requirement.

Data Retention

Transaction and account data is retained for the period required under applicable law. You can request a summary of what we hold by contacting support via live chat or email.

Cookies and Tracking

We use cookies to maintain your session, remember your preferred payment method and improve platform performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by one-time password verification sent to your registered number. We recommend you do not share your OTP with anyone, including support staff.

Data Change Requests

To update your registered email, phone number or identity details, submit a request through live chat. Verification of your identity is required before any changes are applied.

POLICY CONTACT PATHS

Reach Us About a Legal or Account Matter

If you need to raise a legal concern, request a copy of your account data, or ask about how a specific term applies to your situation, our support team handles these queries directly. We aim to respond to formal policy requests within a reasonable timeframe. For general account questions — including payment issues with Touch 'n Go eWallet or GrabPay — live chat is the quickest path.

Live Chat Available through your account dashboard. Use this for account-specific legal queries, payment disputes via Boost or GrabPay, and terms clarification requests.

Email Support Send formal data requests or written legal queries to our support email. We handle account data requests and jurisdiction questions through this channel.

Account Settings Certain legal actions — including account closure and data deletion requests — can be initiated directly from your account settings panel without contacting support.

How These Terms Apply to Your Account

ug11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ug11, you accept these terms in full. They govern every action on your account — deposits via Touch 'n Go eWallet, Boost or GrabPay, game participation, withdrawals and account closure. We reserve the right to update these terms; material changes

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will be communicated through your registered contact details or a notice on the platform before they take effect. Continued use of your account after an update constitutes acceptance. These terms are governed by the laws of the applicable jurisdiction. Access to this platform is conditional on
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local law and is only available where permitted. If any provision of these terms is found to be unenforceable in your jurisdiction, the remaining provisions continue in full effect. You are responsible for ensuring your use of the platform complies with the laws in your location.
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Transactions processed through DuitNow, FPX or Maybank2u are subject to the same account terms as e-wallet deposits. Disputes arising from account activity should be raised through our support channel in the first instance. We do not accept liability for losses resulting from access attempts in restricted
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regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

What You Most Often Ask About These Terms

These are the legal questions we hear most from account holders in Malaysia — covering your rights, how jurisdiction affects your account, and what to do if something is unclear. Players in Shah Alam and across Malaysia can raise any of these through our live chat or email support channel.

Access depends on local law and is available only where local law permits. You are responsible for confirming that your use complies with the rules in your location before opening an account.

Yes. Submit a data access request through live chat or email support. We will verify your identity first, then provide a summary of account and transaction data we hold on file.

Raise a deletion request via live chat or email. Note that some transaction records — including Boost and DuitNow payment history — must be retained for the period required under applicable law before deletion can be completed.

We notify you of material changes before they take effect. Continuing to use your account after a change is communicated counts as acceptance of the updated terms.

Yes. All payment methods accepted on the platform — including Touch 'n Go eWallet, GrabPay and FPX — are subject to the same account terms and dispute resolution process.

Raise the matter first through live chat for an initial review. If unresolved, follow up by email with your account reference and a clear description of the dispute for formal handling.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appug11 App AccountRegister

What Governs Your Account With Us

How We Handle Your Data and Account Security

Data Retention

Cookies and Tracking

Account Security

Data Change Requests

Reach Us About a Legal or Account Matter

What You Most Often Ask About These Terms

01 Does Malaysian law affect my ability to use this platform?

02 Can I request a copy of the personal data ug11 holds about me?

03 How do I ask ug11 to delete my account data?

04 What happens if the terms are updated while I have an active account?

05 Are my Touch 'n Go eWallet and GrabPay transactions covered by these terms?

06 Who do I contact if I disagree with a decision made on my account?

Legal

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