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Terms Conditions That Cover Your ug11 Account

These terms set out exactly what you agree to when you open an account and use the ug11 platform. Read through them before you start — they cover how your account works, how deposits and withdrawals are handled through Touch 'n Go eWallet, Boost…

Account eligibility applies where local law permitsDeposits via Touch 'n Go eWallet, Boost, GrabPayOne account per personug11 is the only official domainTerms updated without prior notice

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TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account status, our support team can walk you through it. Contact us through live chat on ug11, or use the email channel for written records — useful if your query involves account review or a payment dispute. We aim to respond to written queries within one business day.

Live Chat Open the chat widget on ug11 to speak directly with our support team about account terms, access questions, or payment disputes.

Email Support Send your query in writing for a documented response. Useful for account review requests, terms clarifications, and payment trail questions.

Help Centre The help section on ug11 covers common account and payment questions. Check there first — most terms questions are answered without waiting.

HOW WE HANDLE IT

Data, Security and Your Account Rights

Your account data is held securely and used only for the purposes described in these terms. We do not share personal details with third parties outside of what payment processing requires — when you deposit via Touch 'n Go eWallet or GrabPay, only the transaction reference is passed to that provider. Account passwords are never stored in plain text, and we use standard encryption across all account pages. You can request a summary of the data we hold by contacting support via email. If you believe your account has been accessed without your authorisation, report it immediately through live chat so we can lock the account and begin a review.

Data Retention

We keep account and transaction records for as long as required by our internal compliance rules. You can request deletion of non-essential data by contacting support in writing.

Cookie Use

Cookies on ug11 are used for session management and basic analytics only. You can adjust cookie preferences through your browser settings without losing account access.

Account Security

We apply encryption on all account pages. If you notice any sign of unauthorised access, contact live chat straight away — account locks are applied immediately on request.

Requesting Changes

To update your registered details or request a data summary, email support with your account ID. Changes to sensitive fields like email require identity verification before they are applied.

What These Terms Actually Cover

ug11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing ug11 and creating an account, you confirm you are eligible to do so under the laws that apply in your region. We do not determine eligibility on your behalf — that responsibility rests with you. These terms govern everything from how you fund your

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account using Touch 'n Go eWallet, Boost, or GrabPay, to how we process withdrawal requests and verify account identity. Transactions initiated through local payment rails are subject to the processing rules of those respective services, and ug11 is not liable for delays caused by third-party payment
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providers. Account activity is logged and subject to review under our internal compliance procedures. We reserve the right to suspend or close accounts that show irregular activity, duplicate registration, or misuse of account wallets. Any funds held in a suspended account will be handled according to
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the review outcome. If you are accessing ug11 from Shah Alam or Johor Bahru, the same terms apply — access is determined by whether local law in your area permits it, not by your physical location alone. We update these terms periodically; continued use of the
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platform after an update constitutes acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about account terms, eligibility, and what happens when things go wrong.

These terms apply to anyone who opens an account on ug11. Access and eligibility depend on local law — it is your responsibility to confirm that using the platform is permitted where you are.

Yes. We update terms when needed and post the revised version on this page. Continuing to use your account after an update means you accept the new terms. Check this page if you are unsure what version applies.

Funds in a suspended account are held pending the outcome of our review. We will contact you via your registered email with the result and next steps before any action is taken on the balance.

Contact our support team via live chat or email with the transaction reference and date. We will cross-check our records and liaise with the relevant payment provider on your behalf if needed.

No. One account per person is a firm rule under these terms. Duplicate accounts are subject to suspension and any associated balances may be withheld pending a review of the activity.

Email our support team from your registered address with your account ID and a data summary request. We will respond with the details we hold within a reasonable timeframe, subject to verification.

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